La Cantera Dental: (210) 877-0000
Bandera Dental Care: (210) 684-8033
Onsite Surgical: (210) 684-8033

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Frequently Asked Questions

How does the doctor keep up to date on all of the current techniques and materials?

Dr. Chu has completed hundreds of hours of continuing education, allowing him to incorporate all the latest techniques and procedures into his practice. He and his associates take relevant continuing education courses on a regular basis. You can rest assured that Dr. Chu and his staff are trained to the highest standards.

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At what age should my children first see the dentist?

The American Dental Association recommends that children first see the dentist at the age of 1 year. To start off, children usually accompany parents on one of their visits, simply to get acquainted with us. We let them see the office, ride up and down in the dental chair, and give them a prize so they go home with a happy memory. Once they become used to coming in and feel comfortable with us, they can be treated without fear.

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Do you accept my insurance plan?

We accept all insurance plans in which patients can choose their dentist (not HMOs). If you are not sure what kind of dental plan you have, please feel free to call our office, and we will be happy to verify your insurance for you.

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What do I do if I have an emergency when the office is closed?

We provide an emergency telephone number that connects directly to the dentist, so help is always available.

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What payment options do you provide?

We accept cash, check, MasterCard, Visa, and Discover, plus we offer CareCredit® a special dental credit card patients can use.

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How can I safely whiten my teeth?

If you would like to whiten your teeth quickly, we offer an in-office professional teeth whitening system that provides amazing results during your office visit.  For those patients who would like to whiten their teeth at home, we offer a professional-quality home bleaching system with custom bleaching trays that is superior to bleaching systems you might find at the grocery store. 

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What precautions do you take to ensure patient safety?

We adhere to the strictest standards of sterilization and infection control procedures. You’ll find our operating environment to be spotless and uncluttered. Because we administer intravenous (IV) sedation, we are specially trained in airway management and other emergency procedures, and are equipped with all the monitoring equipment you would find in a hospital operating room.

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My gums bleed after I brush. Is this something to be concerned about?

Yes, bleeding is usually an early sign of gum disease. Make an appointment as soon as possible to have your gums and teeth examined.

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I brush every day, but my breath just isn’t fresh. Is there anything I can do?

You may not be brushing as effectively as you would like, or you may have another health problem that is unrelated to your teeth that might be causing this problem. We recommend you come into the office and have us check it out as we are here to help you find the answer that is right for you.

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What is the difference between IV sedation and general anesthesia?

IV sedation produces a lowered level of consciousness so that you may undergo dental treatment in a “twilight sleep.” You will be semi-conscious with the ability to respond but will have little or no memory of the procedure.  IV sedation is performed in the dental office by Dr. Chu.

General anesthesia produces a state of unconsciousness wherein you are completely asleep during your treatment. It is performed in a surgical center or hospital by an anesthesiologist.

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Can anyone have IV sedation?

Anyone whose health allows it. We make this sedation option available to any medically fit patient who needs IV sedation to undergo a complex procedure or even a simple one if he or she is very anxious. We can also use IV sedation for patients who have a strong gag reflex and need to have an impression taken. Your dentist will discuss various options with you and determine whether you are a candidate for IV sedation. If you are not, we offer a full range of “comfort menu” options that includes special numbing techniques, nitrous oxide, oral sedation, and general anesthesia.

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